Troubleshooting is typically initiated remotely. If hardware service is necessary, support is coordinated through the local distributor or an authorized service partner, adhering to the established service agreement.

The analyzer is deemed out of warranty under the following conditions:

• Expiration: The standard warranty period has concluded
• Usage Limits: The device has exceeded the specified warranty test-volume limit as defined in commercial terms
• Misuse: Damage or malfunction occurs due to unauthorized modification, improper handling, misuse, or operation outside of specified environmental conditions

After the warranty period ends, Essenlix provides paid technical support, including spare parts and repair or replacement options. Specific duration and coverage details are governed by your applicable commercial agreement and warranty policy.