Privacy Policy
Last Updated Aug 14, 2024
Your privacy is and will always be enormously important to us. We may collect and use your personal data when you use our products and/or services based on applicable legal basis, including your consent, contractual relationship, and legitimate interests. We abide by the following privacy protection principles to provide secure and reliable services:
Reasonable and necessary: To provide products or services, Essenlix only collects necessary personal data within the minimum scope for the purpose of providing the products or services.
Secure and reliable: Essenlix will make every effort to ensure the security of your personal data through reasonable and effective information security technologies and management
Open and transparent: Essenlix uses concise and plain language for you to clearly understand the purposes, methods, and scope of our processing of your personal data.
Integrating privacy protection into product design: Essenlix integrates privacy protection into every procedure of R&D and operation of products and services.
Freedom of choice: Essenlix provides convenient information management options, so that you can properly manage your personal data.
Essenlix Privacy Policy (hereinafter referred to as “this Policy”) describes how the company collects, uses, stores, shares, and transfers your personal data, and how you can access, update, delete, and protect such data.
Please take a moment to familiarize with this Policy before providing personal data to Essenlix.
Essenlix provides a large variety of products and services, and this Policy may not address all possible data processing scenarios. Essenlix may inform you of data processing scenarios related to specific products and services through corresponding privacy policies. Such privacy policies describe in detail how we process your data when you use these products or services. If there is any conflict between this Policy and the privacy policy for a specific product or service, the specific privacy policy shall prevail.
For any questions about this Policy, please contact us through the channel provided in “Contact us” of this Policy.
Personal Information We Obtain
We may obtain personal information through the Channels. The types of personal information we may obtain include:
contact information (such as name, phone and fax number, email and postal address) for you or for others (e.g., principals in your business);
information used to create your online account (such as username, password and security question and answer);
biographical and demographic information (such as date of birth, age, gender, job title/position);
purchase and customer service history;
location data (such as data derived from your IP address, country and zip code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate;
audio, electronic, or visual information;
contact information you provide about friends or other people you would like us to contact;
inferences about you, including about your preferences;
clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies (see our Cookie Consent Tool); and other personal information contained in content you submit to us (such as through our “Contact Us” feature).
For any of our products or services, if Essenlix collects sensitive personal data, the company will process the data in accordance with the applicable laws and regulations, for example, by asking your explicit consent in advance.
Cookies and Similar Technologies
Like most companies, Essenlix uses cookies and similar technologies (“cookies”) on our websites to personalize and enhance your experience on our sites.
How We Use Cookies
Cookies contain small amounts of information which are downloaded to your device when you visit our website. Cookies are sent back to our website to allow us to recognize your device.
Essential Cookies allow us to recognize your device to help you navigate efficiently to obtain the information and services you have requested.
Analytical and Customization Cookies allow our site to remember your preferences such as language selection, and help you to view information that is most relevant to your interests; these cookies also help us to maintain and improve our websites by providing information on how visitors find and use the sites, and how well the sites are performing.
Advertising Cookies may be used in some cases to make advertising messages more relevant to you.
Making Cookie Choices
You may see the list of Essenlix and selected cookies on our website and make choices about those cookies by visiting our Cookie Consent Tool, by clicking on “Cookies” at the bottom of the page. In addition to our Cookie Consent Tool, most browsers allow you to manage cookie preferences. If you decide to disable cookies on our site, you may not be able to take full advantage of all our website features once you have done so. Except for cookies that are essential to the operation of this website (Essential Cookies), you may make choices about the cookies on this website. Please note that if you choose to manage cookies on our websites, the Tool will place a cookie on your device to allow your choices to be honored.
How We Use Personal Information
We may use the personal information we obtain to:
provide and administer our products and services;
process and fulfill orders and keep you informed about the status of your order;
communicate about and administer our products, services, events, programs and promotions (such as by sending alerts, promotional materials, newsletters and other marketing communications);
conduct and facilitate surveys, sweepstakes, contests, focus groups and market research initiatives;
perform data analytics (such as market research, trend analysis, and customer segmentation);
engage in ad retargeting and evaluate the effectiveness of our marketing efforts (including through our participation in ad networks);
provide customer support;
process, evaluate and respond to requests, inquiries and applications;
create, administer and communicate with you about your account;
administer and register participants in our courses;
conduct marketing and sales activities (including generating leads, pursuing marketing prospects, performing market research, determining and managing the effectiveness of our advertising and marketing campaigns and managing our brand);
operate, evaluate and improve our business (such as by administering, enhancing and improving our products and services; developing new products, services and Online Channels; managing our communications and customer relationships);
verify your identity and protect against and prevent fraud and other unlawful activity, unauthorized transactions, claims and other liabilities, and manage risk exposure and quality;
conduct investigations and comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies and terms (such as this Privacy Policy and other Online Channels terms of use); and maintain and enhance the safety and security of our products, services, Online Channels, network services, information resources and employees.
We may combine personal information we obtain through Online Channels with information we obtain through Offline Channels, as well as other information, for the purposes described above. We may anonymize or aggregate personal information and use it for the purposes described above and for other purposes to the extent permitted by applicable law. We also may use personal information for additional purposes that we identify at the time of collection. We will obtain your consent for these additional uses to the extent required by applicable law.
Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes.
How We Share, Transfer, and Disclose Your Personal Data
As a global company, Essenlix may share your personal data inside the company if it is necessary to provide services in a timely manner. We will not share your personal data with other companies, organizations or individuals, except in the following cases:
Such sharing is necessary for us to fulfill legal obligations or responsibilities;
Such sharing is necessary for the conclusion and performance of your contract as a party;
Such sharing is intended to protect the health of natural persons and the safety of their property in case of public health emergencies, or other emergencies.
Essenlix may also share necessary personal data with our business partners in accordance with the principle of minimization to provide the related services. We will require our business partners to strictly comply with our measures and requirements for data privacy protection to ensure your privacy security. If an authorized partner needs to use your personal data for an unauthorized purpose, it will seek your prior consent.
Essenlix signs strict data processing agreements with the companies, organizations, and individuals with which we share personal data, and requires them to process your personal data in accordance with our security standards, this Policy, and other relevant confidentiality and security measures. If the country where the companies, organizations, and individuals with which we share, transfer or disclose your personal data are located does not have the data protection laws that have the same level of protection as the ones in the country where you are located (for instance, your personal data is transferred from the European Economic Area to a country that has no applicable data protection law), we will handle the related issues in accordance with this Policy to guarantee the legitimate transfer and security of your personal data.
Your rights
You have various legal rights regarding the personal data Essenlix processes. These rights may vary in different countries or regions, but mainly include the following:
Know how Essenlix processes your personal data and accesses the personal data we store;
Object to or restrict our processing of your personal data in special cases. Even if you object to or restrict our processing of your personal data, Essenlix is still obliged to continue processing your personal data and reject your request where it is explicitly required under the applicable laws and regulations;
Correct the incomplete or inaccurate personal data about you that Essenlix stores;
Query or copy your personal data;
Delete your personal data. Please note that where it is required by laws, Essenlix is obliged to retain your personal data even if you require us to delete it;
In some cases, obtain your personal data in a structured, generic, machine-readable format and/or require us to transfer the data to a technically feasible third party. This right is only applicable to the personal data you provide.
Lodge complaints to the related regulators if there is any objection to our personal data processing activities or this Policy.
The way in which you exercise rights depends on the specific product or service you use. In addition, you may contact us directly by sending email to info@essenlix.net. Essenlix will ensure the security of your personal data when you exercise the rights.
When you request the exercise of the above rights, Essenlix may need you to file a written request and verify your identity to ensure the security of your personal data. We do not charge for requests, except for extra requirements. For any questions about accessing and managing personal data, please contact us through the channels provided in “Contact us” of this Policy.
Cross-Border Transfers of Your Personal Data
Essenlix is a global company. We usually process your personal data in the country or region where we provide you with our products or services. However, we may also transfer your personal data to other countries or regions that have different laws on the protection of personal data.
Wherever Essenlix may transfer your personal data, we will, pursuant to applicable laws, take every reasonable and necessary measure to ensure your data security, inform you of the destination, recipient, and other related information in a timely manner, and take appropriate measures to comply with this Policy and applicable local laws. For instance, to transfer your personal data, we will seek prior consent or sign a necessary data transfer contract with the receiver.
Children’s Personal Information
The Online Channels are designed for a general audience and are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 through the Online Channels. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the Contact Us section of this Privacy Policy.
Changes to Our Privacy Policy
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our information practices. We will indicate at the top of this Privacy Policy when it was most recently updated.
Contact Us
If you have any questions about this Policy, or have any requests or inquiries about your personal data, contact us at info@essenlix.net.
We will respond to your request or inquiry within 30 days.